Six Sigma TQM is the total quality management program implemented with the help of Six Sigma strategies. There are several steps which can help an organization achieve complete success from all aspects. The simplest model for Six Sigma TQM is the DMAIC model, often used to resolve practical problems. Each and every company uses the Six Sigma TQM in a different way. But its benefits are many and most of the big companies have experienced them.
When it comes to total quality management, Six Sigma TQM is the most popular method. The basics of Total Quality Management or TQM roots back to the long term analysis and various reports presented by popular personals like Feigenbaum, Ishikawa, Crosby, Juran, Drucker and many others. People have always invested their time and patience to understand and derive useful strategies that can run a company efficiently. This is more like a compilation of tools, techniques, strategies and principles, which are all time-tested methods used in improvement of organizations. Many world class multinational companies use the Six Sigma TQM for the overall improvements.
Now, this is a fact that TQM will never serve as a readymade recipe to improve the functionalities of an organization. Every company has a different set of issues and requirements which needs different sort of strategies. But the Six Sigma TQM provides with a basic understanding of the actual needs of a process and thus helps the skilled professionals to chalk out the appropriate projects. Motorola was the first one to invent the strategies and their success showed the way to many other organizations. Big names like GE Electric, Caterpillar, Bank of America, Dell, Wipro and many other organizations followed the footprints of Motorola and reaped excellent benefits out of it.
The simplest model used in Six Sigma TQM is the DMAIC model. The employees of the organization invest their skills to define, measure, analyze, improve and control the projects. Data driven approach is the main secret to the success of Six Sigma TQM. The organizations using this application often collect all possible data which can aid in understanding the requirements of the customers. The knowledge collected from the customers often helps the company develop better infrastructure. They execute the processes perfectly without hampering the existing infrastructure. There are certain steps which are normally followed in the Six Sigma TQM process:
- Understanding Customers: TQM helps in knowing the customers’ requirements in a better way. The organization should not only understand their customers but also those of their competitors. They should also interact with the customers in order to bring out what they feel about the services provided.
- Extensive Planning: Planning is something that can make a process absolutely perfect. In Six Sigma TQM, planning plays an important role. The projects are planned after considering several factors. The scopes of improvement in that particular department and the expected results are designed carefully so that the process emerges as a success.
- Cost-effective Ventures: Cost cutting is another objective of Six Sigma TQM. While the improvements are made to certain processes, it is observed that the cost and investment is under control. This is why the companies also benefit from the overall yields generated.
- Participation: This is an important part of Six Sigma TQM. All the employees of the company should have a clear idea about the objective of the strategies implemented in the departments. They should be inspired to provide with ideas to improve the conditions. The Six Sigma professionals should interact with them and make them understand the basics. This will leads to on the whole success of the TQM program.
- Customer and Employee Satisfaction: Customer satisfaction is definitely the main motto of any manufacturing unit as this is what decides the future and prospects of the unit. Six Sigma helps in achieving this over a period of time. Apart from it, employee satisfaction is another objective of Six Sigma. It will also help the organization to retain the employees and keep them satisfied as well.