Six Sigma in Healthcare

Six Sigma healthcare is a collection of strategies and applications which are used in healthcare organizations. These techniques often improve the services offered by the organizations by eliminating the infrastructural defects. There are several steps which should be followed while deploying Six Sigma healthcare.

The approach of Six Sigma has gained extreme popularity in all the fields and the healthcare organizations are also tasking interest in using these policies in their infrastructure. There are several examples where the Six Sigma policies have proved helpful for these sorts of organizations where public service is the major aim. They have achieved 100% percent customer satisfaction by providing excellent services and hospitality.

In the healthcare industry, they need to deal with the patients and the people accompanying them to the clinics. The equipments used for performing the tests should be excellent in quality in order to provide error free results. Moreover, a small dysfunction in the system can lead to major customer issues. Now the Six Sigma healthcare is helpful in understanding the problem areas and improving those to achieve a completely error free system running smoothly.

Six Sigma healthcare allows the management to reduce the number of errors to 3.4 per million opportunities, which is significantly low and simply great for the reputation of any organization. Now, when an organization determines to incorporate the strategies in their set up, they get confused about where exactly to start from. Following are the steps which guide the organization to implement the steps successfully.

  • Knowing the Customer: Healthcare industry is basically one sort of service industry. This is the reason why Six Sigma projects should be planned in such a manner that the customers receive most of the benefits. In order to do so, the professionals need to know their customers and also get information about their preferences and needs. The feedback should be collected in proper data format as it is used as the material while planning the projects.
  • Features of Six Sigma Healthcare Projects:  The Six Sigma healthcare projects should be planned including certain important features. The goals of the projects should be clarified even before the projects start. The approval from the management end is immensely essential as they are the ones who back up the entire implementation process. The projects should be discussed with the employees of the company and the communication should be both sided. This will facilitate the success of the projects. Analyzing the risks and scopes of the Six Sigma healthcare projects is quite important. The goals set by the project planners should be realistic and achievable.
  • Yellow Belt Online Certification: Yellow belt certification provides the student with a basic overall understanding of Six Sigma program, its principles, its tools and methodologies. It gives them an introduction of the application of DMAIC model to improve the company’s ability to meet the customer’s needs; thus increasing its value and competence in the market.
  • Beginner’s Tips: If this is the first time a Six Sigma project is being implemented in the organization, then extra caution should be taken. If sufficient number of Six Sigma certified employees’ are not present in the company, then a few experienced professionals should be hired. The particular area that needs improvement on an urgent basis should be identified, as this will help the organization reap benefits at a faster rate. Employee retention is equally important for a healthcare organization and this factor should be considered while looking at the cost cutting part.

These small steps can help an organization implement Six Sigma successfully in their set up.

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